LESSON 7A WRITING | A formal letter of complaint
Greeting: "Dear ………….."
► Paragraph 1: Reason for Writing
Give your reason for writing:
• Example: "I am writing to complain about…"
► Paragraphs 2–3: Describe What Went Wrong
Use phrases like "Unfortunately," "Sadly," "This was most inconvenient."
• Example: This was the most inconvenient/a big problem.
► Paragraph 4: Suggestions for Improvement
Give suggestions on ways the company can improve its service:
• "This is unacceptable. I feel that you should improve/change/make sure/check..."
► Paragraph 5: Request for Compensation
Say what compensation you want :
• Example: "I believe you should give me a refund/an apology."
► Closing: Ending
• Example: "I look forward to your reply. Yours faithfully, [Your Name]"
|
"a" and "an" • "A" and "an" are indefinite articles. We use them when we mention a person or thing for the first time. This indicates that the listener or reader doesn't know exactly which person or thing we are referring to. Example: • "We had an exam in the afternoon."
Specific Reference with "the" • We also use "the" when we want to refer to a specific person or thing, even if it hasn’t been mentioned before. This implies that there is only one such person or thing that fits the description. Example: • The shop assistant refused to give me my money back.
|