Speaking:
| English | Arabic |
| Making a complaint | تقديم شكوى |
| (I’m) Sorry to bother you, but … | (أنا) آسف لإزعاجك، ولكن... |
| I’d like to make a complaint/return this/cancel my booking, please. | أود تقديم شكوى / إرجاع هذا / إلغاء حجزي، من فضلك. |
| Would you mind doing that for me, please? | هل تمانع في فعل ذلك من أجلي، من فضلك؟ |
| I’m not happy about/satisfied with … | أنا لست سعيداً بـ / راضياً عن... |
| I wonder if you could help me. | أتساءل عما إذا كان بإمكانك مساعدتي. |
| I want to talk to the manager. | أريد التحدث إلى المدير. |
| I’ve got a (slight) problem with the booking. | لدي مشكلة (بسيطة) في الحجز. |
| Responding to a complaint | الرد على شكوى |
| I’m (so/very) sorry (about that). | أنا آسف (جداً) (بشأن ذلك). |
| I/We can offer you store credit/another time. | يمكنني/يمكننا أن نقدم لك رصيداً في المتجر / وقتاً آخر. |
| Can I have your receipt/booking reference? | هل يمكنني الحصول على الإيصال / رقم الحجز الخاص بك؟ |
| It was (entirely) our fault. | كان هذا خطأنا (بالكامل). |
| I’m afraid we’re fully booked. | أخشى أننا محجوزون بالكامل (لا توجد حجوزات شاغرة). |
| I’m sorry, there’s nothing I can do about it. | أنا آسف، لا يوجد شيء يمكنني القيام به حيال ذلك. |
| I'll see what I can do. | سأرى ما يمكنني فعله. |
| Would you like a refund? | هل ترغب في استرداد أموالك؟ |
| There was a problem with our website but we've sorted it out. | كانت هناك مشكلة في موقعنا الإلكتروني ولكننا قمنا بحلها. |
Making a complaint
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(I’m) Sorry to bother you, but …
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I’m sorry to bother you, but the air conditioning in my room isn't working.
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I’d like to make a complaint / return this / cancel my booking, please.
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I’d like to return this shirt, please; it has a hole in it.
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Would you mind doing that for me, please?
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I need my room cleaned today. Would you mind doing that for me, please?
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I’m not happy about / satisfied with …
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I’m not satisfied with the quality of the food we received.
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I wonder if you could help me.
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I wonder if you could help me; I can't seem to find my reservation.
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I want to talk to the manager.
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This service is unacceptable. I want to talk to the manager.
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I’ve got a (slight) problem with the booking.
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I’ve got a slight problem with the booking; it says two guests, but we are a family of four.
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Responding to a complaint
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I’m (so/very) sorry (about that).
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I’m very sorry about the long wait for your table.
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I/We can offer you store credit / another time.
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We cannot give you cash back, but we can offer you store credit for your next visit.
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Can I have your receipt / booking reference?
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Certainly. Can I have your receipt so I can process the return?
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It was (entirely) our fault.
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I apologize for the mix-up with your order; it was entirely our fault.
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I’m afraid we’re fully booked.
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I would love to upgrade your room, but I’m afraid we’re fully booked tonight.
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I’m sorry, there’s nothing I can do about it.
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Since the warranty has expired, I’m sorry, there’s nothing I can do about it.
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I'll see what I can do.
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Let me speak to the chef and I'll see what I can do.
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Would you like a refund?
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Since the item arrived broken, would you like a refund or a replacement?
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There was a problem with our website but we've sorted it out.
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Your payment didn't go through initially because there was a problem with our website, but we've sorted it out now.
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