Ali: Hello. I’m afraid I have a complaint about some things I bought last week.
Mustafa: OK, what’s the problem?
Ali: I found that there is a button missing on these trousers. I need to exchange them.
Mustafa: I’m very sorry. Of course, you can.
Ali: I’m afraid there’s also a problem with this scarf. It’s damaged here.
Mustafa: I’m sorry about that. Would you like to exchange it, too?
Ali: No. Please could I have a refund for the scarf?
Mustafa: No problem. I’ll just need to see your receipt.
Ali: Here you go.
Mustafa: That’s great. Thanks
1 Listen and read. Answer the questions.
Where are the people?
in a clothes shop
Are these people friends?
No, they aren’t.
2 Read the dialogue again. What are the complaints and what does the man ask the shop assistant to do about them? Use the Say it! box to help you.
The trousers have a missing button – exchange them. The scarf is damaged – get a refund.
3 Act out dialogues with your partner. Take it in turns to make complaints and find a solution. Use the Say it! box to help you.
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• broken phone • shirt missing button • damaged trainers • damaged T-shirt • tablet doesn’t work |
Students’ own answer
1 Listen and say. Is would in the second conditional stressed or unstressed?
If I had a lot of money, I would donate some to charity. It is unstressed.
If I could travel the world, I would go to Africa. It is unstressed
