1 Listen and read. Answer the questions.
Where are the people?
in a clothes shop
Are these people friends?
No, they aren’t.
2 Read the dialogue again. What are the complaints and what does the man ask the shop assistant to do about them? Use the Say it! box to help you.
The trousers have a missing button – exchange them. The scarf is damaged – get a refund.
3 Act out dialogues with your partner. Take it in turns to make complaints and find a solution. Use the Say it! box to help you.
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• broken phone • shirt missing button • damaged trainers • damaged T-shirt • tablet doesn’t work |
Students’ own answer
1 Listen and say. Is would in the second conditional stressed or unstressed?
If I had a lot of money, I would donate some to charity. It is unstressed.
If I could travel the world, I would go to Africa. It is unstressed
1- Read and complete the dialogue. Then listen and check.
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-
- No, it fits, but there is a button missing.
- Let me see. Oh, yes. Here you go.
- No, thanks. Please could I have a refund.
- They’re damaged here. I need to exchange them.
- I’m afraid I have a complaint about these jeans.
- I’m afraid there’s a problem with this jacket, too.
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Adam: (e) I’m afraid I have a complaint about these jeans. Shop assistant: Oh, really? What seems to be wrong with them?
Adam: (d) They’re damaged here. I need to exchange them.
Shop assistant: I’m sorry about that. Of course, you can exchange them
Adam: (f) I’m afraid there’s a problem with this jacket, too
Shop assistant: What’s the problem? Is it too big or too small for you?
Adam: (a) No, it fits, but there is a button missing.
Shop assistant: Oh, I’m sorry about that. Do you want to exchange it?
Adam: (c) No, thanks. Please could I have a refund?
Shop assistant: Yes, of course, I’ll just need to see your receipt.
Adam: (b) Let me see. Oh, yes. Here you go.
2- Read and complete the dialogues with your own ideas. Then act out with your partner.
3- Listen and complete the second conditional sentences. Use ‘d or would and a verb from the box. Then practice with your partner.
Become / go / buy / choose
- If I won 1,000 Jordanian dinars in a competition, I would buy myself a new bike.
- If I could have any job in the world, I would become a pilot.
- If I had a big house near the beach, I would go there every weekend.
- If I could learn to play any sport, I would choose tennis.
